Shipping Info

We carefully pack every order to ensure your handcrafted gemstone products arrive safely.

Each item is inspected before dispatch and securely packaged to protect it during transit.

clock

ORDER PROCESSING

  • Ready to Ship Products: Processed within 1-2 business days.
  • Made to Order / Customized Products: Processed within 3-7 business days.
  • Additional time may be required depending on the complexity of the craftsmanship.
charge

SHIPPING CHARGES

  • Free Shipping on orders over ₹599
  • Shipping charges (if applicable) are calculated automatically during checkout.
damamge

ESTIMATED DELIVERY TIME

  • 3-7 business days, depending on distance from Bhubaneswar, Odisha
  • Delivery times may vary due to customs clearance, holidays, or courier delays.
track

ORDER TRACKING

Once your order has been shipped, you’ll receive a shipping confirmation email with tracking number and courier details. Tracking information is generally available within 24 hours after
dispatch.

packaging

PACKAGING

Every product is packed with care using protective materials to minimize the
risk of damage during transit. For gift orders, pricing information is
never included inside the package.

addpress-pin

INCORRECT ADDRESS

Please verify your shipping address
before placing your order. If an
incorrect address is provided, contact
us immediately. Address changes may
not be possible once the package has
been dispatched.

damage

Return/Refund - only for

1. Take Video while unpacking.
2. Contact us within 48 hours of delivery.
3. We’ll work to resolve the issue.

order-process

DELIVERY DELAYS

While we strive to deliver every order on time, occasional delays can occur due to weather conditions, public holidays, or courier operational issues. We appreciate your patience and understanding.

NEED HELP?​

If you have any questions regarding your shipment,
our support team is always happy to assist.

CONTACT US